Frequently Asked Questions (FAQ)

Book an appointment / strategy session with a Registered Immigration Specialist at Western Sydney Migration Solutions

Where is Western Sydney Migration Solutions located?

We are located near St Marys, NSW 2760, only 5 minutes drive from the St Marys station or Mount Druitt station.

Why you need a strategy session with a qualified Immigration Specialist at Western Sydney Migration Solutions?

Each individual case is unique, making it imperative for us to thoroughly understand your specific situation in order to identify an appropriate solution. In our strategy session, our registered immigration adviser will review your circumstances, visa history, and other relevant details. Your openness and transparency about your situation are essential, as they will allow us to carry out a precise and honest evaluation.

We value you provacy at the appointemnt.

Please note, all the information provided will be kept strictly confidential and will not be divulged to any third party without written consent. We are committed to respecting your privacy and protecting your personal information in accordance with the Privacy Act 1988 (Cth).

What is the fee for the first appointment?

Please note that we will charge you $150.00 plus GST to confirm a strategy session with a Professional Immigration Adviser. However, your paid amount will be credited to our professional fees related to your visa matters if you use our services within 14 days of the appointment date. Thank you for your understanding in this matter.

Could you please let me know the duration of the initial appointment?

Usually 30 minutes but it can go up to 45 minutes.

Can I reschedule or cancel my appointment?

Yes, you can reschedule or cancel a appointment and your deposit will be refunded if you cancel your appointment with at least 24 hours notice. A cancellation fee ($10.00) may apply to cover the administration cost associated with our payment processing partner. Cancellations within 24 hours of the appointment date / time or "no show" will forfeit the deposit. There is no fee to reschedule an appointment.

Is it possible to make a payment using EFTPOS?

Yes, payments can be made through EFTPOS (Electronic Funds Transfer at Point of Sale), but we kindly ask that you verify this with our consultant before your appointment. A 2% surcharge may be incurred from our payment processing partner..

Can I make a cash payment?

Yes, cash payments are accepted, although we prefer not to use this method to reduce extra paperwork.

Is it possible to schedule an appointment on Saturday or Sunday?

We only have openings on Saturday mornings from 8:30 to 11:30, which require confirmation with our consultant because of the high demand for these time slots. Unfortunately, appointments are not available on Sundays or public holidays. For details visit our Terms and Conditions page at https://wsms.com.au/terms-conditions